1. Order / Delivery

Order / Delivery

Checkout:


Once you enter your order, you receive the following message (example): "YOUR ORDER IS COMPLETED .THANK YOU. or Your order number is 71243 . Please check your e-mail. We have sent a confirmation e-mail with the details of your order. "
Dates and Times:
The delivery process can take up to 7- 8 working days. Delivery days are from Monday to Friday from 9:00 a.m. until 5:00 p.m. for Athens, Thessaloniki, Patras , Larissa and Crete ( Chania, Rethymno , Heraklion and Agios Nikolaos ) . The online store www.mystis.gr accepts orders up to 20 kilos. For larger orders please contact us at sales@mystis.gr. Mystis Editions cooperates with the Hellenic Post Office and follows an economic policy for orders throughout Greece.


Late order:


Your order may be delayed for the following reasons:
• There is a delay in sending the product from our supplier: To be able to offer very competitive prices we order our products from a vast range of suppliers either domestic or international. But there are cases where an order may be delayed in customs or carriage, with the result that we do not have it in store when we count. In such a case, we will contact you to ask if you want your order to be delivered without this product or can recommend an alternative. This item will be send to you immediately upon receipt in our warehouse.
• The product you ordered has been discontinued and is not available: In this case we will contact you to give you alternatives.
• In periods of extreme weather conditions, strikes or national holidays which may affect the transport and delivery of your order.


If it is impossible to telephone or email you (if a problem occurs on your order or in connection with the product or in relation to the payment) it will be because your data is not registered correctly.